Refund & Replacement Policy
Consumer Protection Standards
1. Hygiene & Skincare Safety
Due to the sterile nature of cosmetic and personal photoprotection products, we cannot accept returns of products that have been opened, tested, or unsealed once delivered.
2. Damaged or Defective Deliveries
If your order arrives damaged in transit, defective, or with a missing item, please notify our client concierge team within 48 hours of delivery along with photographs of the outer shipping box and inner packaging.
Upon quick verification, we will immediately dispatch a complimentary replacement at zero extra charge, or issue a 100% full refund back to your original payment method.
3. Refund Processing Timelines
Approved refunds for online payments (UPI, Cards, Netbanking) are credited back to your original source within 3 to 5 business days. For Cash on Delivery orders, refunds will be processed via direct bank NEFT or UPI transfer to your provided account.
4. Contact Concierge
To initiate a replacement or inquiry, reach out on WhatsApp at +91 98765 43210 or email concierge@velyra.in with your Order Reference ID.