Privacy Policy
Last updated: September 2026
1. Information We Collect
When you visit or place an order on VELYRA (https://velyra.in), we collect essential information required to fulfill your purchase, including your name, delivery address, phone number, and email address. We do not store sensitive credit/debit card numbers or UPI PINs on our servers; all payment transactions are handled directly through RBI-compliant, 256-bit encrypted payment gateways (Razorpay).
2. How We Use Your Data
Your information is used strictly to process orders, deliver parcels via our verified logistics partners, communicate real-time shipment updates via SMS/WhatsApp, and respond to skincare concierge inquiries.
3. Third-Party Disclosures
We do not sell, rent, or trade your personal information. Relevant customer contact details are shared strictly with certified delivery couriers (e.g. Delhivery, Bluedart) solely for the purpose of doorstep order delivery.
4. Contact & Inquiries
For any questions regarding your personal information or data deletion requests, please contact our data grievance officer at privacy@velyra.in.